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American Express Work from Home Jobs Recruitment



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American Express Work from Home Jobs Recruitment

Job Description:

Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction

Gather relevant information from customers as required and update it accurately to facilitate the decisioning process       

Presentable while interacting with customers

Ensure error- free verification of card applications

Deliver Employees, Customers and Shareholder metrics as per goals

Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition

Adherence to quality and compliance guidelines

Support all new initiatives in the New Accounts area

Effective and efficient call handling

Balance customer interests with the interests of American Express

Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.

Qualifications - Internal

Graduate/Undergrad

Functional Skills/Capabilities: Preferred Minimum 1Year Of Experience in Customer Handling

MS Office Knowledge

Requirements:

In compliant with Customer First Strategy

High level of Customer sensitivity, commitment & service orientation

Knowledge of KYC for Consumer & Corporate India Market

Adhering to Blue Box Values

High result orientation

Good interpersonal skills

Excellent verbal and written communication skills

Flexibility to work

Good analytical skills with an eye for details

Shift Timings:

Shift window of the profile is 08:00 till 22:00 IST

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

APPLY LINK: 👇


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