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Rocket Health Work from Home Jobs Recruitment

    


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Rocket Health Work from Home Jobs Recruitment

## **Role**

Title: Customer Success and Ops Associate (Full time)

Location: Remote or Hybrid (Bangalore - preferred)

**Responsibilities**

- You will be responsible for the ongoing experience of all Rocket Health customers/patients over the WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on WhatsApp actively - our care team believes in quick responses, and clearing queries and tasks in real-time.

- Ability to spot patterns in customer behaviour on both an individual and aggregate level and recommend future plans to positively impact their experience

- Comes with a judgement free mindset that aligns with our vision of creating a safe space

- Decipher, aggregate, and clearly document emergent customer issues and escalate to appropriate internal teams and key stakeholders

- Advocate for changes in other departments' ways of working and cross-functionally collaborate with teams to implement a change, if required for the improvement of overall customer experience

- Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels

- Consistently delivering great end-to-end customer experience across stages, channels, and touch points in the customer journey

### **Skills and Qualifications**

- Can hold a smile and a conversation (verbal and written) in English and Hindi (*additional languages are cherry on the cake*

- Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms - *Knowledge of emojis is a skill we love* 🧡

- Inherent capacity to build a strong rapport and relationship with people - *patience is the key to success*

- Knowledge about mental or sexual healthcare or any healthcare is an added advantage - *rest assured, we will train you*

- Prior experience in a similar role will be preferred - but to be honest, we are all from an unconventional background and we won’t mind taking a bet on an outlier profile

- Bonus: a passion for healthcare and wellness

APPLY LINK: 👇


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