Phonepe Work from Home
jobs 2022 | Latest Jobs 2022 | Part Time Jobs Recruitment 2022
About
PhonePe
PhonePe is India’s leading
digital payments platform with over 280 million registered users. Using
PhonePe, users can send and receive money, recharge mobile, DTH, data cards,
pay at stores, make utility payments, buy gold, and make investments. PhonePe
went live for customers in August 2016 and was the first non-banking UPI app
and offered money transfer to individuals and merchants, recharges and bill
payments to begin with. In 2017, PhonePe forayed into financial services with
the launch of digital gold, providing users with a safe and convenient option
to buy 24-karat gold securely on its platform. PhonePe has since launched
Mutual Funds and Insurance products like tax-saving funds, liquid funds,
international travel insurance, Corona Care, a dedicated insurance product for
the COVID-19 pandemic among others.
PhonePe launched its Switch
platform in 2018, and today its customers can place orders on over 300 apps
including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within
the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets
across 500 cities nationally.
Culture
At PhonePe, we take extra
care to make sure you give your best at work, Everyday! And creating the
right environment for you is just one of
the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to
finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like
building technology that impacts millions, ideating with some of the best minds in the country and executing
on your dreams with purpose and speed, join us!
About the role:
We are looking for advisors for the Inhouse Customer Experience team. As an advisor, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamlining the support systems by flagging patterns to always optimize for a better customer experience
Responsibilities:
Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction-related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate
customers so they’re able to leverage PhonePe to the fullest
The ideal candidate should :
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritise, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory
0 - 2 years of work experience in a customer facing role
Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits:
Your lunch is on us!
5 day working week (2 rotational week off)
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical
Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee
Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity
Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care
Support Program
Mobility Benefits -
Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits -
Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave
Encashment
Other Benefits - Higher
Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary
Advance Policy
OFFICIAL WEBSITE: ๐
APPLY LINK: ๐
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