INFOSYS IS HIRING FOR PROCESS EXECUTIVE ROLE – ANY GRADUATE CAN APPLY
- SLA Process compliance, Resource Planning, Business process improvement
- Knowledge of operation management
- Driving Daily/Weekly/Monthly Governance calls with client.
- Prepare/review the process definition & documentation for the specific process within purview to enable manager to finalize the TO BE Process
- Co-Ordinates and conduct training for the team in order to ensure right skilling
- Monitors/ ensures process compliance and periodically updates SOP changes as required as part of the quality plan in order to ensure adherance to process steps
- Resolves escalations from the process owners in order to ensure stron customer relationships
- Provide feedback on error transaction and conducts RCA with help of quality SPOC
- Self-starter, having a proactive approach in terms of process improvement, identifying risks and engaging client.
- Ability to handle multiple tasks and adherence to on time delivery.
- Understand the contractual requirement for the process and deliver the same.
- Sound decision-making
- Excellent written and verbal communication skills
- Good attention to detail
BPO Service Line
Domain(IBPO)->Life Insurance->Individual Life-ALL
* Location of posting is subject to business requirements
APPLY LINK: 👇
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