Dunzo Bulk Recruitment for User Calling posts Apply Online Now
Associate Researcher - User Calling
About Dunzo
Not that long ago, we were on WhatsApp with a handful of
customers, many of whom were friends and family, getting you anything you
needed - groceries, food, even sending packages to anywhere in Bangalore.
Today, we’re an app covering Bangalore, Pune, Gurgaon, Hyderabad, Delhi and
Chennai. Dunzo is a technology company that makes local deliveries fast and
easy - whether it’s that quick run from your local store, or getting you that
book that is available only in one store far away from you or even organizing
your entire weekend party!
At Dunzo, you will have an incredible opportunity to
shape the way users buy their instant grocery & fresh needs for millions
across India. You will shape cities that you’ve grown up in - by making them
more accessible than ever before through the use of technology. We’re solving
an extremely tough problem and we are looking for self-motivated and driven
individuals to help us along the way!
We have recently raised a 240M$ Series F led by Reliance
Retail and are looking to build the Quick Commerce category in the country.
We were also voted #3 on LinkedIn’s Top Startups in India
and here’s why
What you’ll do:
Reach out to our Users, Partners and Merchants to
understand their experiences and expectations:
This would include participant recruitment and interview
scheduling, conducting short interviews
and surveys through voice calls and getting feedback from time to time
Support the research and insights team with logging
customer interview data and organizing it for analysis
Help with post research work including coordinating on
user incentive payouts
The role is 5-days working from 10am-7pm. Weekly offs
would be on any two days of the week
What you’ll need:
Bachelor's degree
Fluency in English and Hindi
Preferably speak at least one of these languages -
Kannada, Tamil or Telugu
Who you are:
Customer centric: You are very passionate about providing
an excellent experience to our end users, partners and merchants by
understanding their requirements, problems and expectations
Empathetic: Are good at understanding the way people feel
about different situations from the way they speak and express themselves
Researcher at Heart: Are interested in research and
gathering insights and would want to pursue it later as part of your career
Take Ownership: Like to own your work and are willing to
go the extra mile when needed, to help ensure our users have a great
experience. Are comfortable with tight deadlines which might come up from time
to time
Extra-Awesome:
Work experience in customer-centric industries or the
E-commerce space is preferred
Experience working with customers from different regions
in India and having a good understanding of
cultural differences
You communicate clearly and are good at explaining anything
to anyone over the phone.
What you will love about us:
Great company culture, you will find a culturally diverse
team who are known for their work
effectiveness along with flexibility.
Work that stays at work, genuine work life balance.
Transparent communication across the board of all issues and achievements
APPLY LINK: 👇
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