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AMAZON Direct Walk-In Interviews for Customer Service Associate Jobs | prudhviinfo



AMAZON Direct Walk-In Interviews for Customer Service Associate Jobs | prudhviinfo

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Walk-in-interview dates: 24th Aug to 27th Aug, time: 10:00am to 2:00pm.

(Mask is mandatory).

Venue :

Amazon Development Centre India Pvt. Ltd. (HYD20), 6th Floor, Tower B, GAR Infobahn – Inspired by Laxmi. Sy No. 107/P Kokapet Village Gandipet Mandal, Telangana 500075

(Note: Candidates who have applied through virtual interviews in less than 90days for the Customer Service Associate role are not eligible for walk-in interviews).

Job type Work from home- Permanent. Freshers can also apply.

Salary- 3,20,000 to 3,84,800 LPA

Additional Benefits

  • Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
  • Night Shift Allowance INR 150/Night
  • Overtime Allowance as per company policy
  • Internet Reimbursement Up to INR 1,250 Per month on submission of bills
  • Desktop Provided by Amazon for Work
  • Five days working
  • Night Shifts
  • Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme

The desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirements)

Excellent English communication is mandatory.

Important/ Mandatory Note -:

  • Candidates who have applied in the last 3 months and are pursuing a Regular Course are not applicable.
    Night Shift is mandatory as the team works 24×7.
  • It is mandatory to have excellent English communication skills to be eligible for this voice role.

Eligibility Criteria: Minimum qualification should be 10 + 2, Comfortable working in Night Shifts with excellent English communication skills.

Knowledge & Skills Required

Desired skills:

Action-oriented, self-disciplined, and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Excellent comprehension skills – ability to clearly understand and address customer issues appropriately

Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Excellent Communication and typing skills

Preferred Criteria:

Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure a ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays, and events

Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action-oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet the business need

Ability to maintain composure in highly escalated situations

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